Customer Success Stories

What Our Customers Say About Us

Real experiences from real customers. Discover why homeowners and businesses trust Avila Fire Protection & Plumbing for their essential services.

1,500+
Happy Customers
4.9
Average Rating
20+
Years Experience
98%
Satisfaction Rate
Licensed & Insured
Family Owned
24/7 Emergency Service
Free Estimates
Featured Reviews

Top-Rated Experiences

Featured
I recently had an emergency leaking issue and called Avila fire protection & Plumbing for help. Not only did Gilbert arrive promptly, but he also handled the matter professionally and took time to explain the issue and its fix. His commitment to customer satisfaction and his unwavering dedication to his craft make him a standout in the field of plumbing. Without hesitation, I highly recommend Gilbert for any plumbing needs you may have.
Emergency ServicePlumbing

Binh V.

Homeowner — Saratoga

Featured
Gilbert has been the best plumber we have worked with EVER. He was super punctual, communicates his arrival and expectations in a timely manner. He came to install our RO system under the sink and also a few bidets for the bathrooms. Arrived exactly at 8am and had everything done in ~2.5hrs. No leaks and he even had to run out to get a few parts for our bathrooms since the piping was old. He charged an extremely reasonable price and had a lot of great insight on our plumbing, water tank and food disposal systems. Now we are planning to have him come back for installation of the food disposal and other works around the house. If you are looking for a great plumber that knows his stuff, great attitude, friendly, and reasonably priced look no further!
InstallationPlumbing

Phil L.

Homeowner — Mountain View

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I recently had an emergency leaking issue and called Avila fire protection & Plumbing for help. Not only did Gilbert arrive promptly, but he also handled the matter professionally and took time to explain the issue and its fix. His commitment to customer satisfaction and his unwavering dedication to his craft make him a standout in the field of plumbing. Without hesitation, I highly recommend Gilbert for any plumbing needs you may have.
Emergency ServicePlumbing

Binh V.

Homeowner — Saratoga

Gilbert has been the best plumber we have worked with EVER. He was super punctual, communicates his arrival and expectations in a timely manner. He came to install our RO system under the sink and also a few bidets for the bathrooms. Arrived exactly at 8am and had everything done in ~2.5hrs. No leaks and he even had to run out to get a few parts for our bathrooms since the piping was old. He charged an extremely reasonable price and had a lot of great insight on our plumbing, water tank and food disposal systems. Now we are planning to have him come back for installation of the food disposal and other works around the house. If you are looking for a great plumber that knows his stuff, great attitude, friendly, and reasonably priced look no further!
InstallationPlumbing

Phil L.

Homeowner — Mountain View

I don't usually leave reviews, but Gilbert did a fantastic job of helping me after I had my sink changed out. I was concerned that the drain pipes would need to be completely replaced but Gilbert showed up punctually and clearly very passionate about what he did, and managed to get me up and running with a few tweaks to my pipes, a new garbage disposal, and an undersink water filter system within 3 hours at a very reasonable price. Also helped me fix the botched job I did on installing my soap dispenser! I learned a ton during the installation process and appreciate all the knowledge and insight into the whole plumbing system that was shared. Would highly recommend and will be my main go-to if any plumbing issues should ever arise in the future.
InstallationPlumbing

Estru N.

Homeowner — Sunnyvale

Hands down, best part of 2020, was finding Gilbert! From the start, my call was promptly returned and a convenient appointment time was set up. Gilbert showed up on time, mask on, and ready to go. He is polite, knowledgeable, and boy does he hustle!! He completed the job in a timely manner and provided explanation of the work as well as a receipt. I have called upon Gilbert's expertise quite a few times and I will most definitely continue to!
Professional ServicePlumbing

J.T.

Homeowner — San Mateo

Gilbert came out to install a new water heater after ours failed during a family gathering. He arrived exactly when he said he would and completed the installation in about 3 hours. What impressed me most was his willingness to explain everything he was doing and answer all my questions. He even showed me how to properly maintain the new unit and gave me tips on extending its lifespan. The price was very fair, and he cleaned up everything perfectly. I've already recommended him to my neighbors!
InstallationWater Heater

Maria Rodriguez

Homeowner — Fremont

When our office building's main water line burst on a Monday morning, I thought we'd be closed for days. Gilbert responded to our emergency call within an hour and had a temporary fix in place by noon so we could stay operational. He came back the next day to do the permanent repair, coordinating with the city for permits and everything. His professionalism and quick thinking saved us thousands in lost business. Absolutely recommend for any commercial plumbing needs.
Emergency ServiceCommercial

Tom Williams

Business Owner — Santa Clara

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